Key Features of VoIP Phone Systems
Most businesses all over the world are moving from using landlines to using VoIP phone
systems for several reasons. VoIP systems make it possible for you to make and receive
calls using your internet network instead of using a dedicated landline. Phones on VoIP
systems enable you to communicate directly with mobile devices, computers, and other
computing equipment. This comes with many features that are specifically beneficial to small
businesses and startups compared to traditional landlines or mobile phone systems. Below
are some of those features.
Unique User Templates
One of the major features of VoIP phone systems that can be very beneficial to startups is
the user template customization feature. This allows you to easily add and remove users as
well as manage phone lines. With VoIP, the teams within your company can easily manage
their user profiles via an online web portal. As such, reducing the time and energy spent on
employee onboarding. On this portal, users can customize their profiles. Using this feature,
you can allow other team members to listen in on phone calls or to change their locations.
Interactive Voice Response
With this feature, you can take your small business from looking like a 5-man team to looking
like a large professional company that commands respect and makes people trust you more
and thus do more business with you. The Interactive Voice Response (IVR) feature guides
callers to an automated menu that gives your business a more professional feel. This would
ensure that people who call your company would always get a professional response, even
when they call after business hours. The IVR feature also makes it possible for team
members to answer calls remotely while creating the impression that your business lines are
always open and you are always ready to offer assistance to your customers.
Call Forwarding
One of the most beneficial features of VoIP phone systems to startups is the call forwarding
feature. This feature allows calls to be forwarded to any number. What this means is that you
or your staff do not have to be in the office to receive important calls or to offer timely
assistance to your customers. Also, when you cannot take calls, you can turn on voicemail
forwarding and your calls will be automatically directed to your inbox.
Cheaper Long Distance Calling
Sometimes, making long-distance phone calls to people outside Nigeria is an important part
of your business. However, when you make long-distance calls on your cell phone, you often
have to pay more. With VoIP phone systems you do not have to pay more. VoIP phone
systems help you enjoy cheaper long-distance, global calls.