Key Features of VoIP Phone Systems

Most businesses all over the world are moving from using landlines to using VoIP phone systems for several reasons. VoIP systems make it possible for you to make and receive calls using your internet network instead of using a dedicated landline. Phones on VoIP systems enable you to communicate directly with mobile devices, computers, and other computing equipment. This comes with many features that are specifically beneficial to small businesses and startups compared to traditional landlines or mobile phone systems. Below are some of those features.

Unique User Templates

One of the major features of VoIP phone systems that can be very beneficial to startups is the user template customization feature. This allows you to easily add and remove users as well as manage phone lines. With VoIP, the teams within your company can easily manage their user profiles via an online web portal. As such, reducing the time and energy spent on employee onboarding. On this portal, users can customize their profiles, customize their profiles, and team members can be allowed to listen in on calls or to change their locations

Interactive Voice Response

With this feature, you can take your small business from looking like a 5-man team to looking like a large professional company that commands respect and makes people trust you more and thus do more business with you. The Interactive Voice Response (IVR) feature guides callers to an automated menu that gives your business a more professional feel. This would ensure that people who call your company would always get a professional response, even when they call after business hours. The IVR feature also makes it possible for team members to answer calls remotely while creating the impression that your business lines are always open and you are always ready to offer assistance to your customers.

Call Forwarding

One of the most beneficial features of VoIP phone systems to startups is the call forwarding feature. This feature allows calls to be forwarded to any number. What this means is that you or your staff do not have to be in the office to receive important calls or to offer timely assistance to your customers. Also, when you cannot take calls, you can turn on voicemail forwarding and your calls will be automatically directed to your inbox.

Cheaper Long-Distance Calling

Sometimes, making long-distance phone calls to people outside Nigeria is an important part of your business. However, when you make long-distance calls on your cell phone, you often have to pay more. With VoIP phone systems you do not have to pay more. VoIP phone systems help you enjoy cheaper long-distance, global calls.