Broadband and landline customers can now switch network under a new ‘one touch’ process, where they only have to contact their new provider.
How One Touch Switch works
Since 2015, people have been able to switch between phone and broadband providers on Openreach’s network – such as BT and Sky – by following a process where their new provider manages the switch. But customers switching to or from a different network, such as Virgin Media, have had to contact their existing provider as well to co-ordinate the switch.
With a range of competing fibre-optic networks being built, Ofcom wants to make it easier and quicker for people to move between them and take advantage of unprecedented levels of choice. Under the new One Touch Switch process, landline and broadband customers only need to contact their new provider to make the change. Please click on the link below to read.
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